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TERMS & CONDITIONS

FAQ

What are your delivery options?

AUSTRALIA via Australia Post

Metro Areas - 4-7 Business days

All Other Areas - 7-9 Business days

NEW ZEALAND - 5 -10 Business days

NORFOLK ISLAND - may experience delayed shipping.

 

Orders will ship within 48 hours of time of order however there may be delays in dispatch throughout sale periods as our warehouse is dealing with a higher than usual volume of orders.

 

STANDARD SHIPPING POLICY
Advocado Plus ships within Australia and New Zealand only.

Orders of A$100 or more qualify for free shipping with Code "Free Ship."

Free shipping is applied to orders at the online checkout when the subtotal is $100 or more after all discounts have been applied.


Orders under $100 incur a standard flat rate shipping charge of $15 to Australia and $17 to New Zealand. Offer is subject to change at any time at Advocado Plus’ discretion.

Advocado Plus ships to PO Boxes via Australia Post.



Please allow 4-7 business days to Metro areas, and 7-9 business days for all other areas within Australia.

If there is an inventory issue with your order there may be time delays before dispatch. It is the responsibility of the customer to inform Advocado Plus if an order does not arrive either by emailing accounts@privilegeaustralia.com.au or calling +61 (03) 94287544 Please allow 10 days from order date to enquire if your orders has not yet been delivered within Australia.

Please allow 20 days from order date if from New Zealand. We are then able to lodge an enquiry with the courier on your behalf to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions thereafter the couriers said delivery. If you choose to sign for your item you will generally need to be available between 7am and 5pm to receive the delivery. Upon an unsuccessful delivery attempt by the courier, they will leave a card for you to sign authorising the next delivery attempt to be left at your nominated address without you being present.

You also have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location on the checkout page before processing your order and paying. Just remember this will be your preferred delivery address so you will need to change it back if sending your next online order to a new location.

Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Advocado Plus is not responsible to cover freight costs incurred by the customer for refunds or exchanges or cover the redelivery costs for exchanges.

Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Advocado Plus will pay all freight charges on faulty items. See our full Returns Policy.

 

-- Possible Delayed Deliveries --

Please allow 4 extra days for delivery during Peak holiday trading to accommodate for public holidays, limited staffing and delays from delivery providers. We appreciate your patience!

 

What is your returns policy?

Thank you for shopping at Advocado Plus online, we hope you love your purchase. However, if you're not 100% happy simply follow the process below on how to return or exchange the item(s) you bought online.

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in which they were purchased, subject to the following conditions:

• Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
• You must provide your name and address
• The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items
• The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
• If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Items purchased in store cannot be returned via online return postage.

 

FAULTY ITEMS RETURNS 

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

 

How do I return an item?

All Advocado Plus purchases made at www.advocadoplus.com.au can be exchanged or refunded by return post.

ONLINE RETURNS VIA RETURN POST

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

• Ph:+61 (3) 94287544
• Email: accounts@privilegeaustralia.com.au

Please provide the following information so we can assist you as quickly as possible:

• Your name
• Date your order was placed, if applicable
• Your Sales Order Reference Number, if available
• Your tracking number, if available
• Brief description of the problem you are experiencing
• Alternatively, you can complete the Online Returns and Exchange Form

 

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